Orthodontist Practices
Every missed call is a job that goes to your competitor.
Every time a new patient calls to schedule a consultation and nobody picks up, that patient calls the next orthodontist on the list. For an independent practice competing against chains with dedicated call centers, missed calls during lunch, during busy clinic hours, or after school pickup can mean losing 12 to 25 new patients per month without ever knowing they tried.
Inbound Call Volume (6 Months)
Top Competitor
+15 vs 6mo ago
Your Business
-5 vs 6mo ago
Calls you didn't get
over the last 6 months
213
Every missed call is a job that went to someone else. Your competitor's volume is climbing. Yours is dropping. The gap compounds.
What We Do About It
- We audit your current call patterns to identify when and how often calls go unanswered
- We set up automated missed-call text-back so patients who do not get through receive an instant response with a consultation booking link
- We configure an AI receptionist that can answer common questions about Invisalign cost, treatment length, insurance, and book consultations directly
- We track call volume, answer rates, and booking conversions monthly to identify and close coverage gaps
The average orthodontist practice misses 25 to 35% of incoming calls. At a treatment value of $4,000 to $8,000 per patient, a practice missing 10 new consultation calls per month is leaving $40,000 to $80,000 in treatment revenue on the table every single month.
The average job for a orthodontist practice is worth $4,000 to $8,000. Every month you wait is another month of leads going to the orthodontist practices that show up first. A free visibility audit shows you exactly where you stand and what it would take to fix it.
Frequently Asked Questions
We have front desk staff. Are we really missing that many calls?
Almost certainly. When your front desk is checking in a patient, collecting insurance information, or handling a billing question, the phone rings and goes to voicemail. Back-to-school season in particular floods practices with calls at the same time clinic chairs are full. Call tracking data consistently shows that even well-staffed practices miss 20 to 30% of calls during business hours.
Will patients actually book a consultation from a text message?
Yes. An automated text sent within 60 seconds of a missed call that says 'Sorry we missed your call. Book a free consultation here: [link]' recovers 30 to 40% of those patients. They were already motivated enough to call. A fast, frictionless booking option keeps them from moving on to the next search result.
How does this connect to my Google Maps ranking?
Google tracks engagement signals from your Maps listing, including calls, direction requests, and website clicks. If patients call from your listing and consistently reach voicemail, that is a negative engagement signal. Answering more calls and converting more inquiries keeps your engagement metrics strong, which supports your Maps ranking over time.
Other challenges orthodontist practices face
Missed Calls for other industries
Find out where your orthodontist practices business stands
We pull your Google Business Profile, compare it against the top orthodontist practices in your market, and show you exactly where you are losing calls. Takes 15 minutes. No cost.
Free visibility audit included. No contract. No credit card.