Your 4.8★ rating is hiding the real reason you’re losing the local pack

It's a one-time audit that goes beyond your star rating and review count to measure what Google's local algorithm actually weights: review depth, recency, owner response quality, and reviewer authority. We pull your last 30 reviews from Google, score each on 5 ranking factors (length, specificity, recency, owner reply quality, reviewer authority), and produce a Review Quality Score (RQS) from 0-100. The audit identifies the specific gaps dragging your local ranking down, even when your 4.8★ profile looks healthy on the surface.

Google's local pack algorithm doesn't just count stars. It weights review velocity (how recently customers reviewed you), review depth (long detailed reviews vs. 'great service'), owner response quality (personalized vs. templated), and reviewer authority (Local Guides vs. one-time reviewers). Two businesses with identical 4.8★ ratings can rank dramatically differently because of these signals. The audit reveals the gap.

A Review Quality Score from 0 to 100, a score for each factor (length, specificity, recency, owner response and reviewer authority), your new reviews in the last 90 days, your owner reply rate, a comparison with your top 3 competitors, and the 3 fixes that would move your score most. A 15-minute call is optional.

Three signals: (1) presence of category-specific keywords (e.g., for HVAC we check for mentions of 'ac', 'repair', 'install', 'duct', 'thermostat'), (2) Google's auto-extracted review highlights (Google's own NLP tags like 'Services: HVAC system maintenance'), and (3) sentence structure (multi-sentence reviews score higher than single-line stubs). Higher specificity helps your business surface for service-specific searches.

Yes. Competitor benchmarking is included. We run the same audit on the top 3 businesses on Google Maps for your category and show the scores side by side, so you can see where they are ahead of you.

We send the full report within 2 business days of your request. A 15-minute call is optional.

Because review profiles change slowly, there's no value in monthly monitoring of the same 30 reviews. Run the audit, fix what it reveals (typically takes 90 days to ship the response personalization, review velocity ramp, and review-prompt copy fixes), then re-audit in 90 days to confirm RQS improvement. If you host with us on Hosting Complete, every finished job asks for a review automatically.